If you have any questions regarding your order, please do not hesitate to contact us!

You can expect a reply within 1 business day.

Our Customer Service email is info@estaonline.com

Please provide us the following information (if available) when emailing us:

  • Your full name
  • Your email address used when applying for ESTA
  • Your questions and comments
  • You may write to use in your native language, but we are only able to respond in English


Can you help me retrieve my application number?

The U.S. government will never send you any confirmation via mail/fax/phone/etc. The confirmation number displayed on your computer screen (in the PDF attached in your email) is the only indication that your application is approved. If you received your ESTA Application Number by phone, fax or mail, your application has not been processed at the official U.S. government ESTA website.

Can you help me update my own travel authorization?

We can help you to update the email address used in the application and address of where you will be staying when you are in the US (e.g. hostel, hotel, apartment or name of cruise ship etc.). No other fields in the ESTA application can be updated. You can update your Travel Authorization here.

Do Canadian citizens need to apply for ESTA?

Canada is not one of the 38 Visa Waiver Countries, and Canadians cannot apply for ESTA. Canadian citizens are recommend to read about U.S. entry requirements at the Canada Border Services Website.

How long is my travel authorization valid for?

When you apply for your own travel authorization, it is usually valid for two (2) years. However, if your passport expires earlier, your passport's expiration date will be the date your travel authorization expires. If you lose your passport or change your name, gender or country of citizenship, you must apply for a new travel authorization